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Using LiveLeader with Facebook

By using the LiveLeader Facebook application, you can enable chat on any Facebook page. (Note: requires a LiveLeader Enterprise account.)

These are the steps:

  1. Log in to Facebook with a user who has administrator access to your page
  2. Add the LiveLeader Facebook app
  3. Select which of your Facebook pages you would like to add LiveLeader to
  4. Open the Facebook page and select Chat with us
  5. Log in to LiveLeader with an administrator account
How will it look?

LiveLeader will show up as a new "tab" in the menu of your page, like so:

Chat with us

Automatic configuration

The first time you click on the Chat with us link, you will be asked to provide your LiveLeader login information. This will automatically configure LiveLeader for use with that Facebook page.

Manual configuration

LiveLeader has very strong support for customization. This can of course be leveraged with Facebook pages. For instance, you can create a specific template for use with Facebook, overriding the look of that chat window.

To configure a template for use with Facebook:

  1. Log in to LiveLeader.com
  2. Select Settings > Customize
  3. Select an existing template or create a new one
  4. Expand the section called Facebook
  5. In the Facebook page ID field, enter the numerical ID of your Facebook page (example: 58185777046282)
  6. To allow LiveLeader to make minor visual tweaks to the template to improve the experience for Facebook users, select the checkbox Make template Facebook-friendly
Can I change the tab text from "Chat with us"?

Yes.

  1. Go to your Facebook page
  2. Select Edit page
  3. Select Apps
  4. Locate LiveLeader in the list and select Edit Settings
  5. Enter a new title in the box Custom Tab Name
Can I use the same chat box on several Facebook pages?

Yes, when configuring the template, simply enter a comma-separated list of Facebook page IDs.

Can I use Facebook's regular chat with LiveLeader?

Unfortunately, Facebook does not allow pages to use the built-in chat function directly.

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