LiveLeader offers a best-in-class feature set without sacrificing usability. Deployment in five minutes, training in zero.
With LiveLeader, website visitors are no longer just a grey mass. LiveLeader analyzes each visitor and immediately reports on:
- Geographical location (city, country)
- Search engine keywords
- Business name, if available
- Previous chats with same user
- Referring page
- Current page
- Network owner
- IP address
- Browser type and version
- Operating system
- Visitor domain
The visitor's location can be looked up with Google Maps.
Instant chat history
Chat operators have immediate access to all visitors' previous chats, irrespective of who handled the previous chat. This provides valueable background information to chat operators, making it easier to quickly interpret what the visitor wants.
Google Analytics integration
LiveLeader integrates with Google Analytics, so you can use this free, powerful reporting engine to report on the chats taking place. Easily and quickly report on chat volume, operator performance, and usage patterns - right from your regular web reporting interface. Google Analytics is a free service from Google.
Search keywords analysis
How do visitors find your site? Chances are many of them pass through a search engine like Google.
LiveLeader picks up on this, and automatically figures out which search terms the visitor used to find you. The information is available right from the chat window, and provides valuable background information for your operators.
LiveLeader includes a powerful form editor, which lets you build chat surveys that can be delivered to the visitor at the beginning or end of a chat.
This is incredibly useful:
- Ask visitors for name, email etc. before a chat starts
- Let visitors rate their customer service experience after the chat
- Capture email addresses for later follow-up, or newsletters
- Generate data for use in business analysis