Live Leader

Feature Detail

• Usability

  

  We believe in building simple, robust, usable applications. Instead of overwhelming users with hundreds of options and rarely used features, LiveLeader focuses on usability. That means a clean, understandable interface, and a minimum of training costs.

• Web-based software - no installs

  Chat with your customers from anywhere, at any time. All you need is a browser. LiveLeader has a smooth, responsive user interface, even for users with limited bandwidth.

  Since LiveLeader is a completely web-based product, no software needs to be installed. To use the product, simply login to your account at LiveLeader.com.

  • Instant access to the latest, updated version of the product
  • Don't worry about time-consuming rollout of software in your organization
  • All services are securely hosted in Amazon.com's infrastructure

• Auto-linked internet addresses

  Internet addresses that operators type into the chat window, are automatically converted to clickable links. This works for any address, whether it's an email address or a web site address. Links open in a new window by default.

  You can also push visitors directly to another page.

• Canned messages

  

  Canned messages enable your operators to quickly respond with stock messages, such as a welcome greeting. Messages can be categorized, and new messages are easily added on the fly. Permissions determine which operator are allowed to manage canned messsages.

  • Modify response before sending
  • Add canned messages on the fly
  • Include HTML and links
  • Easily set up shared or individual message folders

• Optional desktop client

  Web-based applications are a wonderful thing. However, there are some features that are impossible to implement in a web browser. Therefore, we provide the free, optional LiveLeader AIR.

  LiveLeader AIR runs in the background on your computer (Windows/Mac/Linux), and has the following main benefits:

  • Automatic startup at login
  • Idleness detection (switches you offline when you leave your computer)
  • Pops up on new chats

  LiveLeader AIR client is optional and free. It installs via Adobe AIR, which means an easy install process. Also, updates we make to the web interface are immediately reflected in LiveLeader AIR without the need for an upgrade or any user intervention.

  Install LiveLeader AIR

• HTML support

  Operators can respond using plain text or HTML. HTML can also be used in canned messages.

• Intelligent chat routing

  

  LiveLeader sports an intelligent routing engine which means that a chat requests is handled by the operator with the least current load. And with LiveLeader's innovative queue system, chat requests are always handled by the right expertise within your organization.

• Push pages

  

  Sometimes the quickest way to do something is to do it yourself. That's why LiveLeader lets you "push" your visitors to an arbitrary internet address. The page opens in the visitor's browser, but the chat continues.

  Push visitors to pages on your own site, or to external sites. You can even push things like PDF documents or email addresses.

• Sound alerts

  LiveLeader can optionally alert operators with sounds when new messages arrive.

• Typing indicators

  When the visitor or operator start typing, a message is sent to indicate this ("Operator is typing..."). This makes for a better chat experience and reduces customer impatience.