Live Leader

Feature Detail

• Chat surveys

  

  LiveLeader includes a powerful form editor, which lets you build chat surveys that can be delivered to the visitor at the beginning or end of a chat.

  This is incredibly useful:

  • Ask visitors for name, email etc. before a chat starts
  • Let visitors rate their customer service experience after the chat
  • Capture email addresses for later follow-up, or newsletters
  • Generate data for use in business analysis

• Email transcripts

  

  By setting up a simple survey, you can easily collect visitor email addresses. You can also make it easy for visitors to receive an email transcript of the chat. This gives visitors an added incentive to give you their email addresses, which you can then use for later follow-up.

  Transcript emails can be fully customized with no coding.

• Email transcript copies

  LiveLeader makes it easy to give your visitor the opportunity to receive a chat transcript via email.

  For integration or archiving purposes, you can instruct LiveLeader to send copies of these emails to a predefined email address. Email copies can be customized so they are suitable for direct storage in a CRM system.

  Questions about how LiveLeader can be integrated with your systems? Send us an email, and we'll talk.