LiveLeader offers a best-in-class feature set without sacrificing usability. Deployment in five minutes, training in zero.
LiveLeader makes it easy to generate detailed reports about all aspects of your chat deployment. Reports can be viewed directly or exported to Excel or XML. There's even a reporting API.
Google Analytics integration
LiveLeader integrates with Google Analytics, so you can use this free, powerful reporting engine to report on the chats taking place. Easily and quickly report on chat volume, operator performance, and usage patterns - right from your regular web reporting interface. Google Analytics is a free service from Google.
Data export API
LiveLeader supports exporting all the data we collect about visitors and chats via an easily accessible web-based API.
- Easily integrate LiveLeader with other systems
- Export data for further business analysis
- Export visitor intelligence data like geograpical data and organization identities
- No lock-in: take your data with you if you choose to leave
The API is HTTP-based and returns XML.
Instant chat history
Chat operators have immediate access to all visitors' previous chats, irrespective of who handled the previous chat. This provides valueable background information to chat operators, making it easier to quickly interpret what the visitor wants.
With LiveLeader, website visitors are no longer just a grey mass. LiveLeader analyzes each visitor and immediately reports on:
- Geographical location (city, country)
- Search engine keywords
- Business name, if available
- Previous chats with same user
- Referring page
- Current page
- Network owner
- IP address
- Browser type and version
- Operating system
- Visitor domain
The visitor's location can be looked up with Google Maps.
Search keywords analysis
How do visitors find your site? Chances are many of them pass through a search engine like Google.
LiveLeader picks up on this, and automatically figures out which search terms the visitor used to find you. The information is available right from the chat window, and provides valuable background information for your operators.