LiveLeader offers a best-in-class feature set without sacrificing usability. Deployment in five minutes, training in zero.
Live chat is a great way to connect with customers, and your customers will appreciate it. With LiveLeader, your problem may not be too few customers, but too many.
Fortunately, LiveLeader was built for high demand. With our innovative queue system, visitors can be assigned to incoming queues. If customer demand is high, visitors will be given a place in the queue and continually updated on their place in the queue and expected wait time.
- Set up different queues like Sales and Tech support
- Operators can be assigned to any number of queues
- Chats can be transferred to other operators or other queues
- Chats are intelligently assigned to operators based on load
Intelligent chat routing
LiveLeader sports an intelligent routing engine which means that a chat requests is handled by the operator with the least current load. And with LiveLeader's innovative queue system, chat requests are always handled by the right expertise within your organization.