Features
LiveLeader offers a best-in-class feature set without sacrificing usability. Deployment in five minutes, training in zero.
Feature Detail
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Departments
LiveLeader gives you great flexibility in modelling your organization's structure. Using LiveLeader's queue functionality, you can set up different departments.
- Set up different departments (queues) like Sales and Tech support
- Operators can be assigned to any number of departments
- Chats can be transferred to other operators or other departments
- Chats are intelligently assigned to operators based on load