Features
LiveLeader offers a best-in-class feature set without sacrificing usability. Deployment in five minutes, training in zero.
Feature Detail
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Custom metadata
LiveLeader solves the problem of dealing with anonymous visitors by giving you a wealth of information about your visitors such as geography, business name, search keywords etc. (see visitor intelligence).
However, sometimes you have extra information about your visitors that you'd like your operators to see. For instance,
- if visitors are logged in, you may know their usernames or email addresses
- you may have a customer ID from an external system, e.g. a CRM system
- you may want to segment incoming visitors into business or consumer
Using LiveLeader's support for custom metadata, you can easily insert this information into chats. The information is immediately visible to operators. It is also stored in our database, you can use the reporting tool or the data export API to extract and report on it.