Top LiveLeader features

• Browser-based (AJAX)
• Chat with your customers from anywhere, at any time. All you need is a browser. LiveLeader has a smooth, responsive user interface, even for users with limited bandwidth.
• Easy to use
• We believe in building simple, robust, usable applications. Instead of overwhelming users with hundreds of options and rarely used features, LiveLeader focuses on usability. That means a clean, understandable interface, and a minimum of training costs.
• No software installation required
• Since LiveLeader is a completely web-based product, no software needs to be installed. To use the product, simply login to your account at LiveLeader.com.
  • Instant access to the latest, updated version of the product
  • Don't worry about time-consuming rollout of software in your organization
  • All services are securely hosted in Amazon.com's infrastructure
• Free support
• All paid plans include free support.
• 99.9% guaranteed availability
• LiveLeader was built to be a highly available, scalable service. The service uses Amazon's data centres and Amazon's infrastructure for secure data storage. This ensures that LiveLeader is always ready when you need it.
• No popups (and no popup blocker problems)
• Live web chat has been around for a few years. And many products still use old-fashioned technology. Popups are one example. They are a bad idea for a number of reasons: they don't always open, they confuse visitors, and they remove the visitor from the current web page.

  LiveLeader does not require popups to work. Instead, the chat window opens directly within the web page the user is currently visiting.

• Secure chats (SSL) for both visitors and operators
• Even if your web site does not use SSL, LiveLeader still uses leading encryption technology to protect the privacy of your chats, for both visitors and operators.
• Canned messages
• Canned messages enable your operators to quickly respond with stock messages, such as a welcome greeting. Messages can be categorized, and new messages are easily added on the fly. Permissions determine which operator are allowed to manage canned messsages.
• Visitor geolocation with Google Maps support
• LiveLeader tells you which country and city each visitor originates from. Google Maps support lets you easily pinpoint your visitors on a map.
• Google Analytics support
• LiveLeader integrates with Google Analytics, so you can use this free, powerful reporting engine to report on the chats taking place. Chats are recorded with the name of the operator and the address of the current page.
• Operator groups / departments
• Operator groups can be very useful if you want to divide chat requests between e.g. sales and technical support. The chat templates for different groups can look different. Also, an operator can belong to several groups at the same time. If no operator in a group is available, you can let LiveLeader forward the chat to another available operator.
• Visitor search engine keywords
• LiveLeader tells you which search terms the user typed into a search engine to find your site. This lets you quickly guide your visitors to the most appropriate information.
• Extensive visitor information: organization, domain, browser type
• In addition to geolocation and search engine analysis, LiveLeader gives you a wealth of information about each visitor, including
  • Current web page
  • Previous web page (referrer)
  • Domain visitor originates from
  • Organization visitor originates from
  • Internet Service Provider
  • IP address
  • Browser type, version and platform
  • Unique user ID
• Instant visitor chat history
• Any previous chats with the same visitor are instantly accessible from the chat window.
• Typing indicator
• When the visitor or operator start typing, a message is sent to indicate this ("Operator is typing..."). This makes for a better chat experience and reduces customer impatience.
• HTML support
• Operators can respond using plain text or HTML. HTML can also be used in canned messages.
• Optional sound alerts
• LiveLeader can optionally alert operators with sounds when new messages arrive.
• Ban users by cookie and IP address
• Abusive visitors can be banned by both cookie and IP address. After a ban, the visitor will no longer be able to send messages through LiveLeader.
• Customizable chat teasers
• LiveLeader's interface is pure HTML/CSS, and can therefore easily be customized. We provide a customization tool which lets you freely customize LiveLeader's appearance:
  • Change the look and feel of chat invites
  • Add your own logo and colours
  • Customizable offline/online status indicators
  Note that not all plans support customization.
• Customizable chat window
• The LiveLeader chat window is pure HTML, and can therefore be customized easily to suit your requirements.
• Auto-linked URLs
• Internet addresses that users type into the chat window, are automatically converted to clickable links.
• Flexible permissions
• Permissions can be set for managing operators, canned messages, and account information.
• Multiple language support
• LiveLeader supports Unicode, which means that any language can be used.
• Where is feature X?
• We continue to add features to LiveLeader at a rapid pace. However, before adding a feature, we carefully consider whether it will be truly useful to a majority of our users. We strongly believe in the necessity of avoiding "feature bloat", in which software becomes difficult to use because of an overwhelming number of rarely used features. Instead, we want to focus on a robust set of easily understood features.
  
  That being said, please send us an email at support@kalibera.com if there is a feature you would really like to see. Chances are we'll be rolling it out soon.