Live Leader

Tour

1. Live chat made easy

   LiveLeader makes live chat incredibly easy

   Chat directly from any web page (AJAX)
   All you need is a browser
   Cutting-edge features
   Plans starting at $9 / month
   

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2. Live chat without the hassle

   Putting LiveLeader on your web site takes about 30 seconds. There's no software to install, just log in and start chatting. More importantly, LiveLeader makes it incredibly easy for visitors to start chats. LiveLeader was built from the ground up with next-generation technologies like AJAX. Which means no popups and no plugins, just an elegant chat experience.

3. Turn live support into a competitive advantage

   LiveLeader is a next-generation live support solution. Based on web 2.0 technologies like AJAX, LiveLeader does away with popup-windows and bulky plugins, and lets you offer your customers a smooth, trouble-free live support experience.

4. 

   Very customizable

   LiveLeader is a next-generation platform for live chat. Built using lightweight web 2.0 technologies like AJAX and with a powerful template system, you can deploy sophisticated live chat strategies in notime.

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Key features

• No install

  All you need is a browser - even for chat operators. Get going in five minutes, and never worry about upgrades.

• Facebook ready

  new!

  Using our Facebook app, you can use LiveLeader to enable chat on any Facebook page. Customers can get in touch in a single click.

• iPhone app

  new!

  With our iPhone app, you can answer support queries and sales questions on the go. Never miss another lead!

• CRM integration

  LiveLeader includes a powerful toolkit for CRM integration. Best of all, it requires a minimum of setup.

• AJAX-driven

  Built from the ground up to take advantage of Web 2.0 technologies like AJAX, LiveLeader is a new standard for web live chat.

• Surveys

  Whether you want to capture visitor email addresses, or have your visitors rank their customer support experience, LiveLeader makes surveys easy.

• Secure chats

  Give your customers confidence with LiveLeader's industry-standard encryption, even if your own site does not use SSL.

• Canned messages

  Reply with stock messages to quickly handle the most common inquiries. Canned responses can be organized in a library with flexible permissions.

• Google Analytics

  Use your existing analytics package to track live chats. LiveLeader integrates with Google Analytics so you only need a single tool for reporting.

• APIs

  Powerful APIs lets you extract all the data we store about your chats. Or you can add custom metadata to your chats, for later analysis.

• Queues

  Set up different departments like Sales and Technical support. If visitors have to wait in line, they're told the queue position and expected wait time.

• Reports

  Whether you prefer to do your reporting with us, in Excel, or in Google Analytics, we've got you covered. Reports are easy and powerful.

• Desktop client

  We love web apps, but sometimes a desktop client is useful. It starts automatically and monitors idleness. Once installed, upgrades are automatic.

• Visitor info

  LiveLeader gives you detailed visitor information, right down to the business name of the visitors. Look up visitors' locations on Google Maps.

News & tips

1. New: iPhone app

   Our iPhone app just got approved by Apple! The application is free, and works with any paid LiveLeader account. Get it on the Apple App Store . ...

2. Using LiveLeader with Facebook

   Internet users are spending incredible amounts of time on social networks. Facebook is of course the dominant one for now (but keep an eye on Goog...

3. New feature: end-user sound support

   We just released a frequently requested feature : sound support for end-users (i.e. the customer end of the chat). This is particularly useful w...

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